Refund Policy

1. Overview

Soaper offers premium subscriptions and a one-time Lifetime purchase through Google Play. All purchases and refunds are processed by Google, not directly by Burnished Labs, LLC.

Because Google manages all transactions, refund requests must be submitted to Google through Google Play's standard process.

This policy explains how subscriptions, refunds, and cancellations work for Soaper Premium on Android.

2. Subscription Refunds

a) Google Play Handles Refunds

All refund requests for Soaper Premium subscriptions and the Lifetime purchase are processed by Google through Google Play. Burnished Labs, LLC does not directly process refunds or have access to your payment information.

b) Google Play's Refund Policy

Google reviews refund requests in accordance with Google Play's policies. Depending on the type of purchase and how recently it was made, you may be eligible for a refund. Common reasons for approved refunds include:

• Accidental purchases
• Unauthorized purchases
• Technical issues preventing app use
• Duplicate charges
• Purchases made by children without permission

For many purchases, Google Play allows you to request an automatic refund within 48 hours directly from the Play Store. Requests made after that window are reviewed by Google.

c) Refund Timeframe

If approved, refunds are typically processed within a few business days and credited to your original payment method. The exact timing depends on your payment provider and Google Play.

d) No Guaranteed Refunds

Refunds are not guaranteed and are at Google's discretion, except where consumer-protection law in your jurisdiction requires otherwise. We cannot influence Google's refund decisions.

3. How to Request a Refund

To request a refund from Google Play:

1. Open the Google Play Store app, or visit play.google.com/store/account
2. Tap your profile icon, then Payments & subscriptions → Budget & order history
3. Find your Soaper Premium purchase
4. Select Request a refund or Report a problem
5. Choose a reason and submit

Note: This link opens Google's Play Help website where you can manage your purchases and request refunds.

4. Free Trial

a) Trial Period

New subscribers may be eligible for a free trial period. During the trial, you have full access to Soaper Premium features.

b) No Charge During Trial

You will not be charged during the free trial period as long as you cancel before the trial ends.

c) Canceling During Trial

To avoid being charged:

• Cancel before the trial ends
• Open the Google Play Store app → tap your profile icon → Payments & subscriptions → Subscriptions
• Select Soaper Premium and tap Cancel subscription

d) After Trial Ends

If you don't cancel before the trial ends, your subscription will automatically begin and your Google Play payment method will be charged.

e) One Trial Per Account

Free trials are limited to one per Google account. Previous subscribers are generally not eligible for another free trial, as determined by Google Play.

5. Cancellation Policy

a) Cancel Anytime

You can cancel your Soaper Premium subscription at any time. There are no cancellation fees.

b) Access Until Period Ends

When you cancel, you'll continue to have access to premium features until the end of your current billing period. Your subscription simply won't renew.

c) No Partial Refunds for Cancellation

Canceling your subscription does not, by itself, provide a prorated refund for the remaining time in your billing period.

d) How to Cancel

1. Open the Google Play Store app on your Android device
2. Tap your profile icon at the top right
3. Tap Payments & subscriptions → Subscriptions
4. Find and tap Soaper Premium
5. Tap Cancel subscription

e) Resubscribing

You can resubscribe to Soaper Premium at any time through the app. Previous subscribers may not be eligible for another free trial.

6. What We Can Help With

While we cannot process refunds directly, we can help with:

• Technical Issues
  Troubleshooting app problems that affect your subscription
• Subscription Status
  Verifying your premium status and features
• Feature Questions
  Explaining what's included in Soaper Premium
• Restore Purchases
  Helping restore your subscription on a new device signed in to the same Google account

For any of these issues, please contact us at [email protected]

7. Contact Us

For questions about this Refund Policy or assistance with your subscription:

• Email: [email protected]
• Website: https://soaperapp.com

For refund requests:

• Google Play Help — Get a refund
• play.google.com/store/account

We typically respond to support inquiries within 24-48 hours.

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This Refund Policy is subject to the Google Play Terms of Service.

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